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SMS Program

Effective June 8, 2026

Program overview

Program name: Vesta Cleaning Customer Care.

What we send: Vesta Cleaning sends SMS text messages to customers who have opted in, for the following purposes:

  • Booking confirmations after a reservation is made;
  • Appointment reminders (typically 24 hours before the scheduled cleaning);
  • ETA notifications when our cleaning team is on the way to your home;
  • Post-service satisfaction follow-ups (a short reply-to-rate message);
  • Occasional promotional offers (e.g., discounts for booking a recurring service).

Message frequency: varies based on your bookings. Typically 1–6 messages per month plus transactional messages tied to active bookings.

Costs: Message and data rates may apply. Vesta does not charge for SMS messages; standard messaging rates from your wireless carrier apply.

How to opt in — Path 1: Web booking form

On vestaorlando.com/book you will see a clearly labeled SMS consent checkbox in the “You” section of the booking form. The checkbox is unchecked by default and reads:

“I agree to receive SMS messages from Vesta Cleaning at the number provided for booking confirmations, reminders, ETA updates, and occasional offers. Consent is not a condition of booking — your reservation goes through whether you check this box or not. Message frequency varies (1–6/month). Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy & Terms.”

The booking form submits regardless of whether the checkbox is checked.You can book and pay for Vesta’s cleaning services without opting into the SMS program. Checking the box is your express written consent to receive the messages described above. Not checking it means you opt out of the program and we will not text you (except for any one-time transactional booking confirmation legally required for the service we are providing to you).

How to opt in — Path 2: Voice call with our receptionist

Customers who book by calling our receptionist at +1 (689) 400-8943 can opt in verbally during the call. After taking your booking details, our receptionist reads the following script:

“Can I text you a booking confirmation and reminders for your appointment? Message frequency varies, message and data rates may apply, and you can reply STOP anytime to unsubscribe.”

If you say yes (or any affirmative answer such as “sure,” “please do,” “ok”), your verbal consent is captured and you are added to the SMS Program for that booking. Consent is not a condition of receiving cleaning service. You can decline and still complete your booking.

All phone calls to +1 (689) 400-8943 are recorded for quality and compliance. The recording, the timestamp, and the consent decision are stored in our CRM along with your booking record.

How to opt out

Reply STOP, STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or REVOKE to any of our messages. You will receive one final unsubscribe confirmation message, after which we will not text you again from the SMS Program (transactional messages tied to an in-progress booking may continue until that booking is fulfilled or cancelled).

To resubscribe later, reply START to any prior Vesta message, or check the SMS consent box the next time you book.

How to get help

Reply HELP or INFO to any of our SMS messages. You can also reach us at:

Supported carriers

AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and other major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

Privacy of your phone number and consent

No mobile information, SMS opt-in data, or messaging consent will be shared with third parties or affiliates for marketing or promotional purposes at any time. Your phone number is shared only with service providers that help us deliver SMS messages (such as Twilio, Inc.) under strict confidentiality terms, solely to operate the SMS Program. See our Privacy Policy for full details on how we handle your personal information, and our Terms of Service for the full SMS Program legal terms.